Hotel & Resort Booking FAQ
After we receive your booking enquiry, you get a detail offer about availability, total costs and the cancellation policies for the requested period. Booking Engine was operated by R24.org
- How do I know that reservation I made is confirmed?
- I had booked a hotel but I did not receive a confirmation by email. What do I have to do?
- How do I cancel a reservation?
- Credit Cards and Payments?
- Why does R24.org need my credit card details?
- What types of credit card can I use to make payment and deposit the reservation?
- I do not have a credit card. Can I still book a room?
How do I know that reservation I made is confirmed?
When you have completed filled all information of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of hours, you will receive a confirmation email containing more information such as the hotel's contact details.
I had booked a hotel but I did not receive a confirmation by email. What do I have to do?
The most common reason for not getting a confirmation email is incorrect email address. please double check your email address before finalising your reservation. We also have noticed that in some cases our confirmation email may send in your spam folder. If you didn’t receive your confirmation email after you have made a booking, please send an email with your booking number and details to help@R24.org or Call Reservation centre +66-2-7741-8528
How do I cancel a reservation?
If you have to cancel a reservation, please do it as early as possible by email or Fax. Deposits are usually non-refundable unless other notice. Given that you entered a valid email address, you will receive an answer within a few hours. However, due to different time zones and weekends, this can be delay by up to 24-48 hours in some cases.
After the reservation confirmed by R24.org you will be asked for the payments and deposit to secured your hotel room reservation. The deposit is usually between 10-30%. The balance to be paid either direct at the hotel or 2 weeks before arrival. This depends on seasonal policies by the hotels and all these details you will receive in our email response.
Why does R24.org need my credit card details?
In general your credit card details are only required for payment or deposit for hotel in case you do not arrive or cancel too late. This might result in a no-show charge. You will pay for your stay and confirmation.
What types of credit card can I use to make payment and deposit the reservation?
MasterCard, Visa and American Express are accepted
I do not have a credit card. Can I still book a room?
Unfortunately all hotels require a credit card to guarantee a reservation. We are not able to process any reservation without a credit card.
For any deposit, you will receive an electronic payment receipt. In case a balance payment is requested 2 weeks before arrival, you will also receive an exchange voucher to be shown when check-in.
R24.org and PatongHotels.org are only a provider for information and communication and not responsible for any services of the resort. Especially if the resort confirms with help of R24.org, we pass it to you by email, but R24.org is never responsible for a confirmation issued by the hotel or their services.
No claims of recourse can be assert to R24.org and PatongHotels.org
